Find answers to common questions about Primecom chargers.
Is your charger compatible with my car?
Primecom chargers work with all electric vehicles and plug-in hybrid vehicles that use the J1772 connector. Tesla models can be supported using a Tesla-to-J1772 adapter.
Can I use a Primecom charger with a hybrid (PHEV)?
Yes — Primecom chargers support plug-in hybrid vehicles as well as full electric vehicles.
Is it safe to leave the charger plugged in when not charging?
Yes. Primecom chargers are designed for long-term use and remain safe when left plugged in even when not actively charging.
How long will it take to charge my EV?
Charging time varies with your vehicle’s battery size, onboard charger, and selected amperage. Higher amperage and more powerful Primecom models charge significantly faster than a standard 110 V charger.
How are Primecom chargers different from other chargers?
Primecom Level-2 chargers offer faster charging speeds compared to standard Level-1 chargers, adjustable amperage settings, multiple cord length options, plug-and-play compatibility with 220-volt outlets, and built-in safety features. Many models include a smart display and Wi-Fi/Bluetooth scheduling or app control.
What are the available cord length options?
Primecom chargers are available with cord lengths ranging from 18 ft up to 50 ft, so you can reach your vehicle even if the outlet is farther away.
What amperage options do you offer?
Primecom chargers offer a range of amperage settings, including models like 16A, 24A, 32A, 50A, and 80A, with many units supporting adjustable amperage based on your needs.
What plug types are available with Primecom chargers?
Primecom chargers support a variety of NEMA plug types to match common 220-240 V outlets so you can install without rewiring. Check product listings for exact available plug types as they vary by model.
Do I need a dedicated circuit for my charger?
Yes. To meet electrical safety codes and ensure reliable operation, Level-2 chargers should be installed on a dedicated circuit sized to the charger’s amperage rating. (Consult an electrician.)
Can I install the charger myself?
The charger itself is designed for plug-and-play use, but the outlet and circuit installation should be done by a licensed electrician for safety and code compliance.
My charger seems slower than expected — is it defective?
Charging time can be affected by vehicle, breaker/fuse setup, or settings. If you suspect an issue, contact customer support for step-by-step troubleshooting.
What does an abnormal current fault LED mean?
An abnormal current or ground-fault indication often points to wiring or grounding issues. Verify wiring and grounding and contact support if needed.