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Return Policy

Return and Refund Policy

At PrimecomTech, your satisfaction is our number one priority. If you are not 100% satisfied then neither are we. We allow all merchandise, with the original receipt or packaging slip, to be returned for a full refund within 30 days from the date of purchase, you will be responsible for the shipping costs.

All items must be unused, undamaged and in new condition to be eligible for a full refund or merchandise credit.

If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately at sales@primecom.tech. We will resend the correct item to you and refund the return shipping costs due to our error.

 

How to return merchandise

To initiate a return, email us at sales@primecom.tech with your order number, item ordered, and return reason. Our returns department will contact you as soon as possible with instructions on how to return the item. Return shipping costs will be deducted from the refund.